We collect only the personal information needed to take and deliver your orders, answer questions and run the site. We share data only with service providers who help run the store (payment processors, shippers, analytics). We do not sell your personal information. This page explains what we collect, how we use it, who we share it with and the choices you have.
Scope
This Privacy Policy explains how Swasthya Atta (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you visit or make a purchase from our online store, contact customer support or otherwise interact with our services. It applies to the website and related communications (email, chat, phone).
Information we collect
We collect two types of information:
- Information you give us (examples): name, email address, phone number, billing & shipping address, order details and any messages you send to customer support. If you create an account, we may store your login credentials (securely). Payment details (card numbers) are processed by our payment provider - we do not store full card data on our servers.
- Information collected automatically: IP address, device/browser type, pages viewed, referring site and cookie identifiers. This helps us keep the site working, detect fraud and measure performance.
How we use personal information
We use personal information only for clear, limited purposes such as:
- Processing and fulfilling orders (payment, packing, shipping, invoices).
- Communicating about your order, account or support requests.
- Detecting and preventing fraud and misuse.
- Improving site performance and product offerings (analytics).
- Sending marketing emails only if you opt in; you can unsubscribe at any time.
We avoid using customer data for purposes beyond what's necessary to run the business and comply with law.
Platform & third-party services
We run the store on a third-party e-commerce platform and use trusted service providers (payment gateways, shipping partners, analytics and email services). These providers may process or store personal information on our behalf. We require them, by contract, to keep customer data secure and to use it only to perform services for us. For general information about how the platform handles data, see the platform's privacy information.
When we may disclose information
We only disclose personal information to:
- Payment processors (to charge orders).
- Shipping and fulfilment partners (to deliver orders).
- Customer support and fraud-prevention services (to resolve issues and prevent abuse).
- Law enforcement or regulators if required by law.
If our business is sold or merged, customer data may be transferred as part of that transaction - we'll notify affected customers where required by law.
Cookies, tracking & advertising
We use cookies and similar technologies to keep shopping carts working, remember preferences and gather anonymous analytics. We may also use third-party analytics and advertising tools to measure site performance and show relevant ads. You can control many cookies through your browser, but blocking essential cookies may break parts of the site.
Data retention
We retain personal information as long as needed to provide services, comply with legal or tax obligations and resolve disputes. If you request deletion, we'll erase your personal data where legally permitted; however, we may keep limited records for legal, tax or fraud-prevention reasons.
Your rights and choices
Depending on where you live, you may have rights to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Request a copy of your data in a portable format.
- Object to certain processing or withdraw consent where processing is based on consent.
To exercise these rights or ask privacy questions, contact us at contact@swasthyafood.com. We will respond within the timeframes required by applicable law.
Security
We use commercially reasonable measures (encryption, access controls, secure servers) to protect personal information. No system can guarantee absolute security, if we learn of a security incident affecting your data, we will follow applicable laws about notification and remediation.
Children
Our products are intended for adults. We do not knowingly collect personal information from children under the age required by applicable law (for example, under 13). If we learn we have collected such data unintentionally, we will delete it.
International transfers
Personal information may be processed or stored in countries other than your own (for example, where our platform, service providers or cloud services operate). Where required, we use legal safeguards to protect data transferred across borders.
Third-party links and apps
Our site may link to third-party websites or use third-party apps (for reviews, payments, analytics). Their privacy practices are not covered by this policy - please review their privacy notices before sharing information.
Changes to this policy
We may update this policy when our practices change or to meet legal requirements. Material changes will be posted with a new “Last updated” date.
Contact
If you have questions, want to exercise a privacy right, or request deletion or export of your data, contact us:
- Email: contact@swathyafood.com
- Business name & address: Swasthya Foods, Ground Floor, The Eminence, Beside Zudio Showroom, Jogani Nagar, Near Prime Arcade, Adajan, Surat - 395009
Last updated: November 25, 2025