These Terms set out the rules for using this site and buying our organic flour and related products. By placing an order you agree to these Terms. For details on returns, shipping, and privacy see the linked policy pages on this site.
1. Scope
These Terms apply to purchases made through this website and any related customer support communications. They do not replace specific product terms shown on a product page (for example, pre-orders or bulk/custom orders).
2. Orders, pricing & availability
When you place an order we will confirm receipt by email. All orders are subject to acceptance and availability. Prices shown on the site include applicable taxes where indicated and are in the currency shown at checkout. We reserve the right to correct pricing errors and to cancel or refuse orders where an item is mispriced or unavailable.
3. Payment & security
We accept the payment methods shown at checkout. Payment is processed by our chosen payment service providers. We do not store full card details on our servers. By paying you represent that you have the right to use the chosen payment method. Transactions are subject to the payment provider's terms.
4. Shipping, delivery & risk
Delivery times and costs are shown at checkout and in our Shipping Policy. Risk in the goods passes to you on delivery. If a parcel is lost or damaged in transit contact us promptly so we can assist with the carrier. See our Shipping Policy for details.
5. Cancellation, returns & refunds
Because our products are sealed food items, returns are limited. You may cancel before dispatch only. Damaged, wrong or defective items should be reported promptly and will be handled per our Return & Cancellation Policy. For full rules and timelines see the Return & Cancellation Policy page.
6. Product information & suitability
We describe products to the best of our ability. Minor variations and natural settling (for packaged flours) may occur and are not defects. Food products may contain allergens - check the product label before use. If you have specific dietary or medical questions consult a professional, product information is not medical advice.
7. Intellectual property
All site content (text, images, logos) is owned or licensed by us. You may view and print pages for personal use only. You must not copy, reproduce or use site content for commercial purposes without our written permission.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, special or consequential losses arising from use of the site or products. Our total liability for any claim related to an order is limited to the purchase price paid for the relevant order. This does not affect your statutory rights.
9. Indemnity
You agree to indemnify and hold us harmless from any claim, loss, liability or expense arising from your breach of these Terms or misuse of the site.
10. Third-party links & services
The site may link to third-party sites and use third-party services (payment processors, couriers, analytics). Those sites and services have their own terms and privacy policies, we are not responsible for third-party practices.
11. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will show when changes were made. Continued use of the site after changes constitutes acceptance.
12. Governing law & dispute resolution
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
13. Contact
If you have questions about these Terms, contact us at: contact@swasthyafood.com or at our business address: Swasthya Foods, Ground Floor, The Eminence, Beside Zudio Showroom, Jogani Nagar, Near Prime Arcade, Adajan, Surat - 395009.